Service leaders, do you have a minute?
At several recent industry events, one of the most discussed topics has been the workforce shortage and how that’s impacting the entire service organization. Everyone from executives to team leads are adjusting to demands for quicker onboarding, more personalized service, and ways to upskill team members on more complex equipment.
In short, it’s been a stressful but transformative year for service. That’s why Aquant is doing spring break – the service industry way. Aquant’s annual Service Leaders Spring Break kicks off on April 13. This year, we’re focusing on peer-led, best practices for hiring, training, and career development in service orgs.
Need more convincing? Here’s why you should attend Service Leaders Spring Break:
Learn how to overcome hiring challenges and get tips to attract and retain top talent. All indicators point to steady — or even above-average — demand lasting for the foreseeable future. Does your organization have enough knowledgeable techs to rise to the challenge? With an empowered workforce of Millennials and Gen Z-ers, you can provide great customer service to existing clients and make room in the schedule to take on new clients.
Get top tips for speeding up training and reducing the skills gap. Upskilling your company’s workforce does not have to equate to a crisis, especially when technology holds the key. Service leaders can face their upskilling issues head-on by investing in solutions that nurture and empower the talent already within their workforce, while setting a standard for incoming team members. There are many routes that your company can take to start tackling the skills gap, whether it’s via centralizing intelligence, leveraging AI, or using documentation to improve workforce performance. You can use your own data to start taking action, so all solutions that emerge will actually apply to your use case.
Hear directly from the service workforce and learn exactly what they want from a service career. The most talented young service workers won’t magically appear at your door simply because you posted a job online. You need to attract them with the right mix of tools and training to enable their learning and professional development. Luckily, Gen Z-ers and Millennials are open to life-long professional development and are eager for career advancement – they just require some investment.
Our all-star lineup of service pros are tackling all of these issues and more, starting with author and Windy City Equipment Services CEO Josh Zolin, who will be sharing his insights into today’s biggest hiring challenges, such as labor shortages, high turnover, and high retirement rates – and how to face them head-on.
We’re also excited to welcome Pete and Dan Tregarthen, a father-son service duo at Sysmex America, Inc., who will walk us through the evolution of the service industry and share tips on recruiting and training the next generation of service techs.
Plus, we’re making time for fun with additional sessions, prizes, and a special event. If you haven’t secured your spot yet, there’s still time to celebrate Spring Break with us. Register today to save your seat.
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