by | Nov 17, 2022 | FairFly
With companies trying to navigate the murky waters of post-pandemic travel, and with the world of travel still finding its way back to normality, the true value of a travel manager has never been more apparent. Aside from dealing with the ebb and flow of the pandemic,...
by | Nov 16, 2022 | Semperis
Between remote users and contractors, construction company Maple Reinders needed to get control of Active Directory (AD) user account security and shore up its Identity Threat Detection and Response (ITDR) foundation—fast. Managing AD user account sprawl Award-winning...
by | Nov 14, 2022 | Aquant
While key performance indicators improved across service teams, average costs for field service rose 7% in 2022—keeping up with the pace of inflation. First Time Fix Rate (FTFR) has improved by 2.34%, but all the positive benefits that are typically associated with an...
by | Nov 4, 2022 | Semperis
Identity threat response—the initial aspect of ITDR—is gaining importance as cyberattackers continue to find new ways into victims’ environments. I recently spoke with Brian Desmond, Principal at Ravenswood Technology Group, about his experience helping organizations...
by | Nov 1, 2022 | Aquant
Not having enough data is problematic. But swimming in data without actionable reports isn’t ideal, either. Service leaders and managers have no shortage of reports and dashboards. The challenging part is turning those dashboards into field service reports that drive...
