by | Oct 28, 2024 | Aquant
Should AI companies only be charging customers when the tech works? The Information recently reported that Zendesk, an AI-powered customer support software, changed its pricing model, charging businesses only when the AI chatbot successfully resolves customer issues...
by | Oct 24, 2024 | Semperis
[Editor’s note: This article is a guest post by TAG CEO and founder Ed Amoroso.] Any observer of public sector cybersecurity will recognize the serious challenges in information technology (IT) protections for U.S. public sector agencies over the past few decades....
by | Oct 21, 2024 | Aquant
Dare to read the haunting stories of real-life service failures, where common mistakes turn into costly horrors. But fear not! You’ll also find expert tips to avoid these nightmares and keep your service team from becoming the next victim. Names have been changed to...
by | Oct 17, 2024 | Semperis
A recent report from the cybersecurity agencies in the Five Eyes alliance, including CISA and the NSA, urges organizations to strengthen the security of their Microsoft Active Directory (AD) deployments—a prime target for cyber attackers. The report describes dozens...
by | Oct 16, 2024 | Semperis
Cybersecurity agencies from the Five Eyes alliance, including CISA and the NSA, are urging organizations to strengthen security around Microsoft Active Directory (AD), a prime target for cyberattackers. The alliance’s recent report highlights more than a dozen tactics...
