by | Oct 28, 2024 | Aquant
Should AI companies only be charging customers when the tech works? The Information recently reported that Zendesk, an AI-powered customer support software, changed its pricing model, charging businesses only when the AI chatbot successfully resolves customer issues...
by | Oct 21, 2024 | Aquant
Dare to read the haunting stories of real-life service failures, where common mistakes turn into costly horrors. But fear not! You’ll also find expert tips to avoid these nightmares and keep your service team from becoming the next victim. Names have been changed to...
by | Sep 16, 2024 | Aquant
Aquant is proud to announce its mention in the 2024 Gartner Emerging Tech: Demand Growth Insights for Generative AI report. The report identifies Aquant as a vendor in the GenAI Virtual Assistant space. Gartner highlights that, “Demand for generative AI is currently...
by | Sep 10, 2024 | Aquant
The Shift Left Strategy: A Game Changer for Service Organizations In the manufacturing industry, where complex machinery and costly downtime can wreak havoc on operations, service leaders are constantly searching for ways to boost efficiency and cut costs. Enter the...
by | Sep 4, 2024 | Aquant
The increasing prevalence of AI-generated content on the internet is raising alarms within the AI community. Aatish Bhatia’s recent New York Times article highlights a growing concern: the risk of AI models collapsing when trained on data that includes their outputs....
by | Aug 26, 2024 | Aquant
In 1991, Chris Argyris’s seminal article “Teaching Smart People How to Learn“, originally published in Harvard Business Review, explores the challenges that highly intelligent and successful professionals often face when it comes to learning. Argyris argues that smart...
