by | Apr 22, 2024 | Aquant
Over the past decade, many organizations have realized how important it is to collect and use data insights in decision-making. However, data quality and the ability to translate findings into human language challenged the first excitement about AI. Data quality is...
by | Mar 15, 2024 | Aquant
In an era when the field service sector grapples with widening skills gaps and a looming retirement crisis, the urgency for innovative training and onboarding methods has never been more acute. With 46% of North American field technicians being 50+ years of age, plus...
by | Mar 5, 2024 | Aquant
The global medical device market has experienced significant growth in recent years but still faces several challenges, including supply chain distribution, rising service costs, impending retirements, and knowledge gaps. According to Aquant’s 2024 Medical Device...
by | Feb 20, 2024 | Aquant
Businesses are always looking for ways to improve their service management practices to increase efficiency and make customers happier. One way they’re doing this is by integrating Artificial Intelligence (AI) into their service delivery processes, which helps them...
by | Feb 8, 2024 | Aquant
One of the biggest challenges in effectively using data is getting the right insights to the right people in an efficient manner. In most industries, decision-makers do not directly deal with data. Briefs are handed out, meetings are attended, and emails are sent—and...
by | Jan 24, 2024 | Aquant
As machine learning (ML) practices advance, users can complete more tasks with fewer resources and less time. For instance, we can use structured and unstructured service data to get a holistic view of service and make better decisions. We can save time by analyzing...
