The New World Of Work – Redefined Normalcy

by | Jul 22, 2022 | SwiftConnect

The post The New World Of Work – Redefined Normalcy appeared first on Swiftconnect.

Why Your Business Needs a Service Intelligence Platform

by | Jul 19, 2022 | Aquant

Discover what a service intelligence platform is, how it works, and how it can help improve efficiency and customer experience for service organizations of any size. Should your field service and technical support teams use service intelligence platforms? Do you know...

What First Time Fix Rate Can’t Tell You About Service Performance

by | Jul 18, 2022 | Aquant

First time fix (FTF) is a standard KPI among service teams, but relying on FTF alone creates blindspots for service leaders. Most service organizations cannot measure how the workforce skills gap impacts FTF. In turn, they can’t gauge how low FTF rates drive up...

How Cybersecurity Is Evolving from EDR to XDR to Identity

by | Jul 14, 2022 | Semperis

As businesses continue to embrace hybrid work and digitization, endpoint and identity are moving perpetually closer. Both professions are evolving, and to make the most of this evolution, people on both sides will need to cross the aisle. In a recent episode of the...

How to Take Parental Leave as a Freelancer

by | Jul 14, 2022 | Lili

Taking time off work as a new parent can be daunting no matter what job you have; but as a freelancer, you might feel totally baffled as to how to begin with planning a parental leave. There’s no human resources team to guide you, and no set plan to follow. But the...