by | May 2, 2023 | Aquant
Standards for customer experience are higher than ever. On each episode of Aquant’s Service Intel Podcast, we sit down with leaders that are raising the bar and creating incredible experiences for their customers. These top names in the industry have all agreed to...
by | Apr 27, 2023 | Aquant
Today’s service delivery culture is an on-demand one. When customers need to troubleshoot an issue or order replacement parts, they want quick and efficient solutions. And in customers’ eyes, it’s even better if organizations can offer a self-service option available...
by | Apr 24, 2023 | Aquant
Today’s service leaders have to-do lists with tall orders: Figure out how to quickly train incoming technicians to fix increasingly complex machinery… Upskill and teach new hires to be just as savvy as their more-experienced colleagues, who are retiring in waves…...
by | Apr 24, 2023 | Aquant
Why is Knowledge Management Essential for Service Operations? It’s no secret that today’s service operations teams face significant challenges: machines are more complex, an aging workforce is retiring, and the skills gap is increasing. Additionally, service leaders...
by | Mar 22, 2023 | Aquant
Shorten the service lifecycle, improve customer relationships, and reduce service costs. Here’s your six-step framework to shift your customer experience left. The concept of shifting left sounds great but how can you, as a service leader, put this concept into...
by | Mar 16, 2023 | Aquant
Shorten the service lifecycle, improve customer relationships, and reduce service costs. Over the last decade, the evolution of service has resulted in a widening gap between rising customer expectations and growing workforce challenges. Accordingly, organizations...
