by | Sep 6, 2022 | Aquant
Service organizations are already understaffed due to a labor shortage and a Baby Boomer retirement wave. “Quiet-quitting” could further impact workforce performance and the customer experience. With a little help from technology, service leaders can increase...
by | Aug 16, 2022 | Aquant
What is workforce management? Workforce management (WFM) is a set of processes that maximize workforce performance and productivity with the goal of boosting organizational performance. But what does that mean exactly? Simply put: WFM means a holistic way to ensure...
by | Aug 9, 2022 | Aquant
The future of service in the capital equipment and heavy machinery industry is rapidly evolving. Everyone – from executives to field service managers – is thinking about how to transform the way they deliver service. That’s in response to the many challenges...
by | Aug 4, 2022 | Aquant
Economists are predicting a global recession in 2023. How should companies prepare? One response is to cut costs across the board; scaling back on discretionary expenditures, reducing headcounts, or cutting digital transformation efforts. However, chief information...
by | Jul 29, 2022 | Aquant
Here’s How Top Service Leaders are Solving Them Finding it difficult to achieve service excellence? You’re not alone. COVID-19 has accelerated the speed of transformation by several years. Some organizations are ahead of the curve, but the majority are struggling to...
by | Jul 19, 2022 | Aquant
Discover what a service intelligence platform is, how it works, and how it can help improve efficiency and customer experience for service organizations of any size. Should your field service and technical support teams use service intelligence platforms? Do you know...
