by | Jul 19, 2022 | Aquant
Discover what a service intelligence platform is, how it works, and how it can help improve efficiency and customer experience for service organizations of any size. Should your field service and technical support teams use service intelligence platforms? Do you know...
by | Jul 18, 2022 | Aquant
First time fix (FTF) is a standard KPI among service teams, but relying on FTF alone creates blindspots for service leaders. Most service organizations cannot measure how the workforce skills gap impacts FTF. In turn, they can’t gauge how low FTF rates drive up...
by | Jun 30, 2022 | Aquant
Looking to kickstart–and succeed in–your org’s digital transformation journey? First, you need to understand what’s working (and not working) in your organization. Only then can you plan where to allot resources, and what areas of the business need a small...
by | Jun 14, 2022 | Aquant
In a quest to maximize uptime for customers balancing patient care and revenue goals, industry leaders are re-evaluating the way their medical device and diagnostic organizations provide service. The highest-performing organizations are defining a new formula for...
by | Jun 13, 2022 | Aquant
Learn where you need to focus to make the leap (hint: data holds the keys) – plus, take a look at some helpful resources. Throughout my career as a service leader, I have spoken to – and led – managers who were interested in taking their careers to the next level by...
by | Jun 6, 2022 | Aquant
Learn how Field Service Management Software evolved into Service Intelligence Software – and what that means for your service organization. Field service and its workforce are evolving—and at a rapid pace. Today, it’s more important than ever to understand if your...
