by | Apr 24, 2023 | Aquant
Why is Knowledge Management Essential for Service Operations? It’s no secret that today’s service operations teams face significant challenges: machines are more complex, an aging workforce is retiring, and the skills gap is increasing. Additionally, service leaders...
by | Mar 22, 2023 | Aquant
Shorten the service lifecycle, improve customer relationships, and reduce service costs. Here’s your six-step framework to shift your customer experience left. The concept of shifting left sounds great but how can you, as a service leader, put this concept into...
by | Mar 16, 2023 | Aquant
Shorten the service lifecycle, improve customer relationships, and reduce service costs. Over the last decade, the evolution of service has resulted in a widening gap between rising customer expectations and growing workforce challenges. Accordingly, organizations...
by | Mar 8, 2023 | Aquant
Service leaders, we’ll be frank with you: the old way of service doesn’t work, especially in today’s economically-uncertain landscape. One of the top questions that service leaders are grappling with today is, “What steps should I take to improve service outcomes...
by | Mar 7, 2023 | Aquant
The medical device service industry continues to expand while other sectors are experiencing downturns. But increased demand alone can’t save it from costly challenges such as the skills gap, says Aquant’s 2023 Medical Device Service Benchmark Report. Read on to...
by | Feb 21, 2023 | Aquant
Built In announced that Aquant was honored in its 2023 Best Places To Work Awards. The annual awards program includes companies of all sizes, from startups to those in the enterprise, and honors both remote-first employers as well as companies in large tech markets...
